Lounge Business & Clientele Manager - (LCM0126)

Full job description

RECRUITMENTS THROUGH WAVE

Our client is a premium fine-dining lounge known for delivering an exclusive luxury experience through exceptional service, curated cuisine, and elite customer engagement. The company is committed to operational excellence, brand prestige, and outstanding guest satisfaction.

ROLE SUMMARY

The Business Manager will play a critical leadership role in driving revenue growth and lounge sales through strong customer clientele development, relationship management, and retention strategies.

This role requires a commercially driven professional with a well-established network, the ability to attract and retain high-value customers, and a proven track record of converting relationships into consistent business revenue.

RESPONSIBILITIES: Business & Operations Management

• Oversee all day-to-day lounge operations
• Ensure excellence in service delivery, ambience, and F&B standards
• Lead budgeting, forecasting, cost control, and revenue optimisation
• Liaise with the Executive Chef and Head of Bar to maintain quality and innovation
• Supervise procurement, vendor relationships, and inventory

Customer Relations, Clientele & Retention

• Build, manage, and continuously grow a strong clientele base to drive repeat business
• Develop and implement strategies focused on customer acquisition, engagement, and retention
• Maintain strong, long-term relationships with VIPs, high-value guests, and returning customers
• Leverage personal and professional networks to drive referrals and consistent lounge traffic
• Personally host and manage VIP clientele to ensure a premium, memorable experience
• Implement and maintain an active Know Your Customer (KYC) strategy
• Proactively track guest preferences and behaviours to enhance retention and loyalty
• Resolve customer complaints with diplomacy, discretion, and a focus on retention
• Conduct customer satisfaction audits and implement continuous improvement strategies

Clientele Development & Brand Visibility

• Leverage an existing network of HNIs, executives, expatriates, and influencers to drive patronage
• Actively generate referrals and strategic introductions to expand the customer base
• Plan and execute private events, exclusive tastings, and curated luxury experiences
• Build partnerships with luxury brands, concierge services, and corporate organizations

Sales & Revenue Growth

• Drive lounge sales through strong customer relationships and repeat patronage
• Identify and capitalize on revenue opportunities within the lounge experience
• Monitor sales performance and implement strategies to consistently exceed targets
• Use data and customer insights to improve spend per customer and visit frequency

Team Leadership

• Motivate, mentor, and supervise the team to deliver consistent premium service
• Set, monitor, and enforce KPIs aligned with customer satisfaction and revenue growth
• Lead by example in professionalism, service excellence, and client engagement

Marketing & Business Growth

• Collaborate with marketing partners on brand campaigns and visibility strategies
• Drive digital presence across review platforms and social media
• Use data analytics to track reservations, sales trends, and customer behaviour

REQUIREMENTS: Experience & Credentials

• Minimum of 5 years’ experience in fine dining, lounge, or hospitality management
• Proven success in managing luxury or high-end hospitality brands
• Demonstrated ability to build, manage, and retain a strong customer clientele base
• Strong knowledge of Lagos premium social and corporate landscape

Skills & Attributes

• Exceptional strength in customer clientele development, relationship management, and retention
• Strong network of HNIs, executives, expatriates, and influencers
• Proven ability to drive sales through relationships and referrals
• Excellent communication and interpersonal skills
• Strong business acumen with P&L and revenue management expertise
• High attention to detail in guest experience and brand presentation
• Calm, confident, and highly professional

Pay: ₦350,000.00 - ₦400,000.00 per month

Work Location: In person