I am an individualwith a “can do” attitude who is energetic and ready to take up any challenge/position that will improve me and any organization concerned. I have aphilosophy of constant and never-ending improvement and an attitude ofexcellence in service delivery.
I possessexceptional experience in customer service management, client relationshipmanagement, contact center service delivery management and project managementwith a solid track record in managing call centers from commencement phase tooperational phase to ensure a sustainable growth as well as achieving agreed targetswithin call center operations leading to client retention as well as loyalcustomers.
Good timemanagement and organizational skills enables me to prioritize activities tomeet established goals and deadlines. I am also highly innovative at work andperform efficiently alone or as part of a team.
Ensuring service delivery standards of allKPIs (such as Shrinkage, Service Level Agreements, AHT, Connect Minutes,Tagging, Utilisation etc) are met and maintained in line with company’s definedobjectives.
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· Coaching and mentoring team members toimprove skills & abilities.