Alternative Channel Support Officer – ACOSB211

Job Information

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    Category IT Jobs
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    Posted On Jul 29 ,2021
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    Qualifications Bachelor's Degree
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    Employer Name DelonJobs
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    Contact Email

Job Description

DelonJobs is seeking to hire an Alternative Channel Support Officer for a leading bank in Nigeria. Support activities on e-channel platforms technically, always monitor and ensure their availability and reliability, resolve complaints, and share report. Candidate expected grade – (ABO). Candidate must possess a bachelor’s degree (minimum of 2nd Class Lower), first degree in IT related course (Technology – SAF), must currently reside in Lagos, minimum of 2years work experience in IT. Knowledge of e-products & services will be an added advantage. Interested candidates should send their CV with the title and code (Alternative Channel Support Officer – ACOSB211) to

Duties and Responsibilities

• Monitor and ensure 24/7 availability and optimal reliability on the whole e-channel platforms.

• Provide POS technical support and first/second level support of Internet & Mobile applications.

• Render required report regarding activities on the platforms when required.

• Monitor the IBS OTP management.

• Work with vendor on incidents, security patches and upgrades.

• Ensure 24/7 availability, reliability, and management of SAF internal Applications.

• Monitor and support Channels interfaces to CBA.

• Ensure Sanction Screening Token are configured properly and active for relevant users.

• Coordinate administration of patches and upgrades.


• Knowledge of Microsoft Office Suite.

• Windows server and Linux based Servers.

• Communication.

• Research orientation.

• Stakeholder management.

• Application Management and Monitoring.

• Project Management.

• IT Security.