Application Support Analyst – ASAAB222

Job Information

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    Category IT Jobs
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    Posted On Jul 25 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name DelonJobs
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    Contact Email cv@delon.ng

Job Description

DelonJobs is seeking to hire 6 Application Support Analysts for a leading financial institution in Nigeria who will manage the day to day or overnight operational issues and ensure or guarantee 99.9% stability and availability of the company’s financial or non-financial applications. Interested candidates must possess a minimum of bachelor’s degree in Computer Science or related discipline with a minimum of 2 years cognate IT experience and a graduate from Access Bank School of banking excellence. Salary is N6,000,000 – N8,000,000. To apply, kindly send your CV with the subject “Application Support Analyst – ASAAB222”to cv@delon.ng

Job Responsibilities:

  1. Support the Bank’s applications. 
  2. Coordinate system changes and deployment in line with the release note approved by the Unit Head.
  3. Coordinate End of Day / Start of day on CBA where applicable.
  4. Coordinate system changes.
  5. Systems performance monitoring.
  6. Provide 2nd Level user support for Flexcube or other third-party application escalated problems. 
  7. Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
  8. Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation. 
  9. Coordinate backup restoration test.
  10. Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications.

Job Requirements:

  1. Ability to learn and dedication to service delivery.
  2. Proficient in office automation tools e.g., Microsoft Office, etc.
  3. Proficient in SQL.
  4. Certification(s) in IT Service Management or MCP or OCP.
  5. Oral & Written communication skills.
  6. Analytical and Problem-solving skills.
  7. Interpersonal Skills. 
  8. Team building / conflict management.
  9. General managerial/ administration.