Application Support Engineer – ASE223

Job Information

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    Category IT Jobs
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    Posted On Jun 20 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name Triversa Solutions Limited
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    Contact Email recruitments@thetriversa.com

Job Description

Responsibilities

  1. Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building, and testing components in accordance with OLAs and SLAs.
  2. Code applications in accordance with good security coding practices to ensure the application is free of the most common coding vulnerabilities.
  3. Create and execute/coordinate technical test plans for application change, new deployment, and upgrades.
  4. Participate in transitions of the application or technical architecture components to the testers.
  5. Fix any defects and performance problems discovered in testing.
  6. Continuous monitoring of Service Performance to ensure maximum service availability.
  7. Effective management of changes to minimize service disruption and maximize service availability and quality.
  8. Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, and other Operations teams.
  9. Provide information timely for Audits and Security requests and ensure any gaps raised are closed.
  10. Effective access controls to supported systems.
  11. Broad knowledge of the business processes within the Telecommunications sector.
  12. Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration, and development techniques.
  13. ITIL standards.
  14. Automate application interfaces and manual activities.
  15. Explore scheduling techniques and tools to overcome application dependencies.