Job Information
Job Description
Responsibilities:
- The job holder is responsible for online realtime tacking of card production activities from customer data upload to delivery of finished card product to client.
- This position also oversees the Vault management related day to day work flow.
- The position assures compliance with ISO 9001:2015 QMS requirements, company requirements, customer requirements and regulatory requirements.
- The position assures compliance with ISO 9001:2015 QMS requirements, company requirements, customer requirements and regulatory requirements.
- Ensure all uploads from bank are captured and logged on EpayTrak+ immediately the bank send notification mail.
- To count every blank cards singly before receiving into the vault.
- Work closely with production supervisor to ensure all card production activities are track as at when due.
- The tracking must capture from data preparation, personalization, sorting/fulfilment and delivery.
- To collect job order from production officer, ensuring that it is adequately authorized and approved before blank cards are issued to production.
- To collect the delivery ticket and confirm that the details of the delivery ticket correspond to the cards delivered to the vault.
- Always ensure all clients complain relating to integrity of information on the platform are response & resolve promptly.
- Monitor all jobs to ensure all jobs are closeout or not left hanging.
- Collate list of any unfinished job and escalate to production.
- To update the vault bin card of each bank/client with the quantity of cards received into the vault, issued to production and issued for delivery.
- To ensure daily, weekly and monthly reports on vault operations prepared and forward to stakeholders both internal and external are accurate and reflect actual stock balance
- To ensure the vault register is signed by everyone that comes to the vault, giving the details of their activities in the vault.
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