Approving quotations in line with the company policy and monitor the conversion rate of the quotations provided.
Responsibility for timely communication of renewal terms to the clients and/or broker in order to increase retention of existing business;
Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual
Establishing and promoting healthy business processes for efficient and effective client service delivery within set performance standards.
Vetting of all risks to ensure that only quality business is accepted into the company at acceptable rates and within company guidelines
Liaising with business partners such as direct clients, agent and brokers on various service issues including provision of competitive quotations on new business, renewals and payments of premiums
Ensuring effective relationships and SLA management with internal and external stakeholders
Conducting continuous training, guidance, coaching and mentoring for the team