Job Description
Job Summary
- Formulating, implementing, managing and coordinating processes/operations in branch to maximise operational health and continued branch stability in an efficient operation where risks are well controlled.
- Create, develop and manage Branch’s based service delivery channels and ensure their optimal contribution to banks profitability.
- To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
- Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of operational risk within the Unit.
Responsibilities
Branch Operations & Support
- Responsible with Branch Manager for the setting of branch operations objectives, performing their respective appraisals as well as their training/development.
- Responsible for achieving satisfactory grades in-branch audits.
- Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
- Responsible for the overall maintenance of the Branch assets & Custodian of Key register
- Dual custodian for Branch vault
- Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
- Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM-related accounts.
- Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
- Responsible for implementing, & managing automated distribution channels in Branches e.g. card-based services, ATM’s
KYC
- Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
- “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
- Ensure your staff are trained in combating money laundering
Requirements
- Minimum university degree or equivalent with branch banking operations experience.
- High analytical and problem-solving ability gained through professional & practical experience.
- Ability to work in a turbulent and unpredictable environment where responding and managing change is essential.
- Sound leadership, decision making and management abilities.
- Project management skills ranging from project planning to implementation.