Banking Support Officer – BSO211

Job Information

  • icon
    Category Other Banking Jobs
  • icon
    Posted On Feb 25 ,2021
  • icon
    Qualifications Bachelor's Degree
  • icon
    Employer Name Stanbic IBTC Bank
  • icon
    Contact Email CustomerCareNigeria@stanbicibtc.com

Job Description

Job Summary

  • Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
  • Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolved.

Key Responsibilities / Accountabilities

  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
  • To undertake advanced administration tasks as required e.g. to support problem resolution
  • Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
  • To support the development teams and the 24/7 group in deploying applications and solving problems
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.

Qualifications and Experience

  • Minimum of first degree in Computer Sciences or IT-related courses
  • Knowledge of Oracle SQL, Unix Administrator, Javascript required
  • 3-4 years of experience in a related role.

Technical Competencies:

  • Application knowledge for support
  • IT applications
  • IT support
  • Troubleshooting ability
  • Debugging
  • Data analysis.