Strong practical understanding of Microsoft Office.
Think critically and innovatively.
Process-improving abilities.
Adequate information and knowledge management knowledge.
Entrepreneurship, initiative, and ownership.
Personality traits.
Both written and spoken communication.
Understand the business problems / needs from business executives, product managers, operations managers and business users.
Analyses and documents detailed business requirements including data and non-functional requirements.
Document functional requirements utilizing various techniques including user stories, use cases, data flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc.
Obtain sign-off against the business requirements.
Communicate business requirements to development and quality assurance staff.
Ensures traceability between business and functional requirements.
Validate system design against requirements.
Review and validates test cases produced by the quality assurance staff.
Understand technology solutions to business problems and communicate the solutions back to the business.
Conduct gap analysis and downstream impact exercises for system changes.
Services as a first point of contact for development staff to understand requirements specifically during the implementation / coding phase.