Business Manager

Building customer base by meeting with potential clients and educating them on the benefits of the company’s services.
Developing a trusted advisor status with key accounts, and customer stakeholders.
Preparing action plans and customized presentations for customer visitations, and performing pre-visitation research and analysis.
Ensuring smooth implementation and account setup for customerspost-sale.
Ensure the timely and successful delivery of our services according to customer needs and objectives
Responding to internal and external customer concerns or problems, determine corrective actions, and/or assigns response personnel.
Negotiate contracts and close agreements to maximize profit
Performing payment collection activities as required
Tracking and reporting on customer account status against key account metrics(e.g. weekly, monthly, quarterly and annual forecasts)
Assist with high severity requests or issue escalations as needed
Suggest actions to improve sales performance and identify opportunities for growth