Call Centre Agent- CAN212

Job Information

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    Category Customer Service Jobs
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    Posted On Jun 15 ,2021
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    Qualifications Bachelor's Degree
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    Employer Name MAERSK
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    Contact Email

Job Description

  • Ensures that all import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements
  • Reports daily movements, service failure issues and other challenges to Team Lead
  • Provide proactive support to own customers across all the service channels
  • Coordinate inland delivery processes
  • Ensure that as a company Maersk always abides by the statutory requirements.
  • Maintains data integrity through accurate inputs/updates to all related systems
  • Demonstrate continuous improvement in reducing customer efforts through collaboration and data-driven approach
  • Identify and provide advocacy for methods and measures to drive inland , positioning and storage costs down
  • Actively own the follow up on ocean booking and L&S files to ensure we deliver as promised and proactively update customers on deviations.