Call Centre Agent- CAN212

Ensures that all import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements
Reports daily movements, service failure issues and other challenges to Team Lead
Provide proactive support to own customers across all the service channels
Coordinate inland delivery processes
Ensure that as a company Maersk always abides by the statutory requirements.
Maintains data integrity through accurate inputs/updates to all related systems
Demonstrate continuous improvement in reducing customer efforts through collaboration and data-driven approach
Identify and provide advocacy for methods and measures to drive inland , positioning and storage costs down
Actively own the follow up on ocean booking and L&S files to ensure we deliver as promised and proactively update customers on deviations.

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