Chief Operating Officer

  • Nairobi, KENYA
  • Full time
  • 10 months ago
  • Software Engineering

Job Information

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    Category Manager Jobs
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    Posted On May 6 ,2020
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    Qualifications Bachelor's Degree

Job Description

About Fuzu

Fuzu is a venture-backed and fast-growing company that embraces continuous data-driven experimentation and agility. We think big in everything we do and always strive to exceed every customer’s expectation. We view our team as a family and seek humble, driven and curious minds to join our growing team.

Our vision is to become the undisputed home of career opportunities across Africa and support millions of individuals and thousands of organizations prepare for success. With our unique data-driven and highly personalized approach we have already established ourselves as the biggest and fastest-growing career development platform in East Africa. With over 7+ million users and 1,000 organizations in the Fuzu family, we are on the path to catalyze the entire talent ecosystem with our low-cost, scalable solution. If you are someone that cares deeply for the future of Human Capital in Africa and want to be part of the scalable solution that prepares tens of millions of people for success, then Fuzu is the place for you.

Overview of the role:

Fuzu is seeking a Chief Operating Officer to oversee the overall business operations and shape our strategic plan for growth. As a crucial member of our senior management team, the COO will own the commercial and operational P&L off all operating markets and is responsible for creating and executing Fuzu’s business plan while managing day to day performance execution.

In the short-term, the COO will act as the Kenya Country Director and help scale, the Business Development, Account Excellence, Content and B2C Customer Experience functions. As Fuzu begins expanding across markets, the COO will hire a Kenya Country Director and then oversee all country operational teams across markets.


For the first 6-months, the COO will act as the Kenya Country Director (KCD). Responsibilities focus on the first 6-months of the role.

  1. Support the Head of BD to scale and drive fast-growth in the Kenya B2B sales engine
  2. Support the B2B Account Excellence team to ensure we provide a superior experience and maximize on the lifetime value of every client
  3. Help build the B2C Customer Success function to ensure we are able to proactively prepare users for success
  4. Work with the Job Content Team Lead to implement processes to ensure all jobs in the market are on Fuzu and are authentic
  5. Act as the People Culture Lead for the Kenya team to ensure internal NPS of 50

Once Fuzu starts market expansion in 6-9 months, the COO will take full P&L accountability for operations across all active markets.

Skills and Qualifications

  1. At least 3 years of leadership experience in consulting/social impact across multiple functions with demonstrated management of diverse teams
  2. Proven track record of scaling a B2B or e-commerce business and delivering fast growth
  3. High growth/emerging market/start-up experience is an additional advantage
  4. Global working experience will be an added advantage

We Offer:

  1. A unique opportunity of having a strong impact in preparing people and business for success
  2. The opportunity to lead a professional and dynamic team
  3. An unparalleled personal and professional growth – grow with Fuzu

Job Requirements

Required education: Bachelor’s degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file – the employer wants to see a CV that you have prepared yourself