CLA & Research Coordinator

Job Information

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    Category Other NGO Jobs
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    Posted On Jun 18 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name Mercy Corps

Job Description

ssential Job Responsibilities


  • Refine the Research and Learning Agenda in collaboration with the Research and Learning Team and partners, including identifying knowledge gaps, learning questions, and learning agenda implementation strategies; lead the implementation of the Research and Learning Agenda;
  • Support the formative research and assessments as well as the refinement of the Theory of Change and program approaches ensuring that new interventions are evidence-based and clearly defined;
  • Support rigorous yet nimble piloting of cost-effective approaches designed to fill evidence and knowledge gaps in years 1-2 in order to determine causal linkages between programmatic approaches, outcomes and assumptions;
  • Support the monitoring and evaluation of the fidelity of implementation during scale-up to assess its efficacy and whether outcomes are maintained at scale;
  • Work closely with external evaluators and the MERL & CLA team on the design and roll out of the program baseline study and evaluations;
  • In collaboration with the program’s MERL & CLA team, Research and Learning team, and partners, lead the training and management of enumerators and program team members on sampling procedures, quantitative and qualitative data collection instruments, and data quality control;
  • Support the transcription and/or aggregation of data, data quality checks, and data cleaning and analysis, as needed;
  • Facilitate feedback loops and the translation of learning and evidence into programmatic adaptations and actions;
  • Collaboratively support shock response or contingency planning, refinement, and implementation;
  • Facilitate program work plan development, review, and refinement in coordination with program and USAID partners; ensure that work plan changes are well documented and reflect data-driven learning;
  • Provide analysis, feedback, insight, and interpretation into relevant research reports in collaboration with Research and Learning team and partners;
  • Ensure the use of necessary CLA systems and tools to inform and improve the program as well as feed into the broader country-level CLA system and strategy.


  • Ensure participatory and inclusive design and planning throughout the life of the program, including ensuring that youth, governments, and other local partners are engaged during the refinement and piloting periods;
  • Generate consensus and support for a learning and adaptive management process with program and USAID partners, team members, key national and local governments, and community stakeholders;
  • Develop and implement plans for joint, complementary, cost-effective CLA activities with program and USAID partners, team members, key national and local governments, and community stakeholders;
  • Drive inclusive and participatory learning and “pause-and-reflect” activities, like quarterly and annual learning sessions;
  • Ensure that learning and evidence is based in community experiences and ensure that learning and results are reported back to community stakeholders;
  • Ensure that all CLA and research activities are reflected in the Program Work Plan (PWP);
  • Maintain close working relationships with CLA counterparts in Niger and Burkina Faso.


  • Develop and oversee the implementation of the CLA team member and partner capacity building strategy to promote an enabling environment for a culture of learning and adaptation through the systematic analysis and reflection of program data;
  • Build the capacity of all relevant team members and management to develop and maintain a strong CLA system, including cultivating openness and candid conversations; building relationships and networks; and continuous learning, reflection, and analysis;
  • Work with CLA partners on continuous learning and exchange in order to set shared technical and learning agendas, provide mutual support, engage on cross-cutting issues, and participate in shared reflections to enhance implementation;
  • Work closely with program management, Human Resources, and Finance to ensure that CLA skills and capacities are incorporated into all program position descriptions, positions are adequately budgeted, and staffing structures allow for flexibility and responsiveness.


  • In collaboration with ICT/Database team members, design and maintain a system by which all key program documents are easily available, curated, and regularly updated;
  • Promote data protection and privacy laws and best practices as well as Mercy Corps Program Record Retention Policy; support data quality assurance processes and assessments;
  • Provide guidance, recommendations, and leadership to ensure that the CLA systems meet the needs of program management and country leadership and help address shortfalls in CLA that affect program implementation;
  • Develop program and operational reporting and communication templates and platforms that facilitate the acquisition, aggregation and flow of data, evidence, and information; ensure that learning is captured, preserved, and shared within and outside of the program;
  • Strengthen linkages with other internal resources, including the Digital Library, the Hub, and Workplace to enhance programmatic and organizational learning where relevant to CLA.


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants and to international standards guiding international relief and development work, while actively engaging program participant communities as equal partners in the design, monitoring, and evaluation of our field programs.

Supervisory Responsibility: CLA & Knowledge Management (Senior) Officers


Reports Directly To: MERL & CLA Advisor

Works Directly With: MERL & CLA and Program Team and Partners, including COP, DCOP, Program Sector Managers, and Technical Advisors; Country Director, Deputy Country Director, Country MEL Manager, Finance and Operations Teams; Regional Program Team; HQ Program Performance and Quality Team, HQ Technical Support Unit, and HQ Research and Learning Team

Knowledge And Experience

  • BA/S degree in international development studies, research methods, statistics, economics, social sciences, project management, or other relevant field required; MA/S preferred;
  • 3-5 years of active work experience in international development or emergency programming required with the proven application of CLA and/or adaptive management principles;
  • Proven experience with theoretical and practical background in M&E and/or social science research and skilled in participatory qualitative and quantitative M&E and applied research methodologies, techniques, and technologies (e.g., Excel, CommCare, Ona, ArcGIS, SPSS, STATA, R, Tableau, Power BI, etc.);
  • Proven experience developing iterative learning systems or ‘feedback loops’ within development programs or organizational learning contexts;
  • Proven experience in training and capacity building across diverse teams and partners;
  • Demonstrated experience in summarizing and simplifying complex information and communicating it to the targeted or diverse audiences;
  • Demonstrated experience with systems thinking or systems approaches to programming;
  • Demonstrated experience with data management and data quality assurance, including the ability to structure and collate datasets for ease of analysis preferred;
  • Knowledge of gender equity, women’s empowerment, and Positive Youth Development (PYD) principles and approaches a plus;
  • Excellent stakeholder management skills;
  • Strong writing, editing, public speaking skills, and leadership skills;
  • Excellent project management, time management, and organizational skills; multi-tasking skills and ability to work under pressure;
  • Excellent computer skills (especially Microsoft Office and Google applications) and ability to use information technology as a tool and resource;
  • Experience working on USAID programs preferred;
  • Previous experience living and working in challenging or insecure environments; West Africa experience preferred;
  • Full working knowledge of French, including excellent drafting, formatting, editing, and presentation skills and strong command of English verbal and written skills; knowledge of local dialects is preferred.