Contact Centre Representative – CCR221 – Jobs in Nigeria 2024

Responsibilities

Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls.
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality.
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls.
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
Adherence to call script and call centre policies.
Compile reports.

Job Requirements

Candidates should possess an OND / HND / Bachelor’s Degree with 0 – 2 years work experience.
Only applicants living within the following axis will be considered:
- Oshodi / Ilupeju / Mushin
- Ilasa / Cele / Isolo / Okota / Ajegunle
- Gbagada / Bariga / Somolu / Oworoshoki / Anthony
- Yaba / Onipanu / Palmgroove / Fadeyi
- Surulere
- Maryland
- Ojota / Ogudu / Ketu.

Salary
N49,000 monthly.

Deadline August 31, 2022

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