Customer Care

Job Information

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    Category Other Customer Service Jobs
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    Posted On Jun 2 ,2021
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    Qualifications Bachelor's Degree
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    Employer Name VAVA Projects
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    Contact Email

Job Description

Customer Care

We are looking for a CustomerCare that will be the liaison between our company and its current and potentialcustomers. The successful candidate will be able to accept ownership foreffectively solving customer issues, complaints and inquiries; keepingcustomer satisfaction at the core of every decision and behavior.


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets


  • 2-3 Years Proven work experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Application Closing Date

16th June, 2021.

How to Apply

Interested and qualified candidates should forward their CVto: using thePosition as the subject of the e-mail.