Customer Care Assistant 1

Job Information

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    Category Other NGO Jobs
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    Posted On Nov 25 ,2019
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    Industry Government
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    Qualifications MSCE
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    Employer Name Southern Region Water Board

Job Description

Responsible for receiving and resolving queries from customers through face-to-face, over the phone and via email; sensitizing customers on new services/ products and promotions; accurate collecting and recording customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission; receiving and processing ?follow up? information about previous requests and reports and to update systems as appropriate.