Customer Care Executive (Female) – CCE211 – Jobs in Nigeria 2024

Job Summary

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Qualifications

Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
Min of 3 years Cognate experience as Customer Care Executive
MUST be very good at using Microsoft Excel
MUST be able to communicate in English

Skills:

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