Job Information
Job Description
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm and have a good relationship.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service.
- Ensure customer satisfaction and provide professional customer support.
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