Customer Contact Agent -CCA221

Responsibilities:

Answering or making calls to customers to find out about their requirements, grievances, or other concerns with goods or services, and addressing such issues.
Making sure that clients feel supported and valued while providing prompt and accurate responses to callers.
By actively listening to calls, I may confirm or clarify information and, as necessary, calm down irate clients.
Establishing enduring bonds of trust and dependability with customers and other members of the call center staff.
Making appropriate use of tools, databases, software, and scripts.
Understanding call center metrics and working to meet or exceed them while delivering superior, dependable customer service.
Selling or recommending goods or services that would better meet the demands of the customer.
Participating in training programs and other educational opportunities to increase knowledge of the business and job.

Salary
N50,000 / month.

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