Customer Experience Officer- CEO221

Job Information

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    Category IT Jobs
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    Posted On Aug 15 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name Ascentech Services Limited
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    Contact Email cv@ascentech.com.ng

Job Description

Responsibilities:

  1. Respond to consumer questions.
  2. Update the customer’s information in the system, including any interaction notes.
  3. Make suggestions to management to enhance the client experience.
  4. Enhance customer training by producing video, PDFs, and other resources to deliver top-notch instruction and make it easier for users to adopt our applications.
  5. Keep up-to-date knowledge of both our industry and that of our clients.
  6. To be able to offer the finest solutions, we must be aware of market trends and cognizant of our clients’ operating needs.
  7. Reviewing customer accounts on a weekly, monthly, or quarterly basis allows us to quantify.
  8. The impact, identify areas for development, and show how our solution is helping customers reach their goals.
  9. Keeping in touch with clients to make sure their problems are resolved right away.
  10. Diligently look into, address, and report errors in response to client inquiries.
  11. Maintain regular contact.