Job Information
Job Description
Responsibilities:
- Addressing inquiries on a business’s goods or services.
- Processing transactions and orders.
- Troubleshooting issues and fixing technical issues.
- Distributing details about a business’s goods.
- Actively engaging with customers.
- Addressing customer grievances.
- Gathering and evaluating client input.
- Answering consumer feedback.
- Creating and recording information to create useful materials
- Tracking customer service KPIs and metrics
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