Customer Satisfaction Officer- CSO221

  • 3 years ago

Job Information

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    Posted On Jul 23 ,2020

Job Description


  1. You are imaginative, vivacious, organized, and friendly.
  2. You have strong computer abilities and a solid grasp of social media.
  3. Your knowledge of the English language is quite strong.
  4. Skills in sales, persuasion, and negotiating are advantages.
  5. Organize a huge number of incoming calls,
  6. To produce sales leads,
  7. To satisfy customers, determine their wants and evaluate them.
  8. Create long-lasting connections and trust with your customers by being honest and communicative with them.
  9. Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
  10. Meet phone handling quotas and personal/customer service team sales targets.
  11. Deal with consumer complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure resolution.
  12. Maintain client interaction logs, handle customer accounts, and file paperwork.
  13. Observe communication protocols, rules, and policies.
  14. Go above and beyond to engage customers.