Customer Satisfaction Officer- CSO221
- You are imaginative, vivacious, organized, and friendly.
- You have strong computer abilities and a solid grasp of social media.
- Your knowledge of the English language is quite strong.
- Skills in sales, persuasion, and negotiating are advantages.
- Organize a huge number of incoming calls,
- To produce sales leads,
- To satisfy customers, determine their wants and evaluate them.
- Create long-lasting connections and trust with your customers by being honest and communicative with them.
- Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
- Meet phone handling quotas and personal/customer service team sales targets.
- Deal with consumer complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure resolution.
- Maintain client interaction logs, handle customer accounts, and file paperwork.
- Observe communication protocols, rules, and policies.
- Go above and beyond to engage customers.