Customer service

  • NIGERIA
  • Part time
  • 1 year ago
  • Information Technology

Job Information

  • icon
    Category Customer Service Jobs
  • icon
    Posted On Mar 13 ,2023
  • icon
    Qualifications Bachelor's Degree
  • icon
    Employer Name Brainfield
  • icon
    Contact Email jobsconsultinghq@gmail.com

Job Description

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents