Job Information
Job Description
- 1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- 2. Manage large amounts of incoming phone calls.
- 3. Communicating and coordinating with colleagues as necessary.
- 4. Providing feedback on the efficiency of the customer service process.
- 5. Generate sales leads.
- 6. Identify and assess customers’ needs to achieve satisfaction
- 7. Build sustainable relationships and trust with customer accounts through open and interactive communication.
- 8. Provide accurate, valid and complete information by using the right methods/tools.
- 9. Meet personal/customer service team sales targets and call handling quotas.
- 10. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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