Customer Service Manager

Set clear goals and deploy strategies (procedures, policies and standards) that will be drive departments focus toward Tizeti’s mission
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s development and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets in terms of retention numbers, average handling time, average wait time

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