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Customer Service Officer

  • NIGERIA
  • Full time
  • 1 year ago
  • Hospitality

Job Information

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    Category Customer Service Jobs
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    Posted On Mar 30 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name ZANDEX CONSULT
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    Contact Email hr@zandex.com.ng

Job Description

JOB DESCRIPTION:

  • A customer care representative, also known as a customer service representative, facilitates the relationship between companies and their client.
  • An important part of their job is to resolve problems that customers may have, but they must know when to refer advanced issues to members of the management team.
    JOB RESPONSIBILITIES:
  • Establish new customer accounts, recording account information on written forms or digitally.
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
  • Refer advanced cases to management for resolution, providing background information as necessary.
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services.
    • QUALIFICATIONS:
  • OND, HND & BSC in relevant discipline.
  • Call center or customer service experience will be an added advantage.

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