Customer Service Officer
- Full time
- 1 year ago
A customer care representative, also known as a customer service representative, facilitates the relationship between companies and their client.
An important part of their job is to resolve problems that customers may have, but they must know when to refer advanced issues to members of the management team.
Establish new customer accounts, recording account information on written forms or digitally.
Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
Refer advanced cases to management for resolution, providing background information as necessary.
Anticipate customer needs, following up with previous customers to offer reorders or additional services.
OND, HND & BSC in relevant discipline.
Call center or customer service experience will be an added advantage.