Customer Service Officer – CSO231

Job Information

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    Category Customer Service Jobs
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    Posted On Jun 7 ,2023
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    Qualifications Bachelor's Degree
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    Employer Name Ascentech Services Limited
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    Contact Email

Job Description


  • Regular interactions with the enterprises/regulators to ensure smooth running ofthe zone
  • Relationship Management
  • Follow up to fast-track pending approvals with the regulators and escalate where necessary
  • Records Keeping on pending request from the authority.
  • Report Writing
  • Ensure customer (Enterprises) satisfaction, within the defined TAT
  • Following up on outstanding payments from Clients
  • Ensuring the usage of the online portals
  • Good communication skills and team player
  • Create case studies to provide recommendations for service enhancement.
  • Measure performance and capture issues from customer satisfaction survey to drive and deliver continuous improvement in the business.
  • Assisting in month-end activities
  • Other responsibilities assisting and working closing with the Operations team


  • Interested candidates should possess a BSc in relevant fields
  • Female (For gender balance)
  • 3-4 years of Post qualification experience (Preferably Customer Service or Relationship Manager experience).

Interested and qualified candidates should send CV to: using the "Customer Service Officer" as the subject of the mail.