Customer Service Officer – CSO231 – Jobs in Nigeria 2024

Responsibilities

Regular interactions with the enterprises/regulators to ensure smooth running ofthe zone
Relationship Management
Follow up to fast-track pending approvals with the regulators and escalate where necessary
Records Keeping on pending request from the authority.
Report Writing
Ensure customer (Enterprises) satisfaction, within the defined TAT
Following up on outstanding payments from Clients
Ensuring the usage of the online portals
Good communication skills and team player
Create case studies to provide recommendations for service enhancement.
Measure performance and capture issues from customer satisfaction survey to drive and deliver continuous improvement in the business.
Assisting in month-end activities
Other responsibilities assisting and working closing with the Operations team

Requirements

Interested candidates should possess a BSc in relevant fields
Female (For gender balance)
3-4 years of Post qualification experience (Preferably Customer Service or Relationship Manager experience).

Interested and qualified candidates should send CV to: cv@ascentech.com.ng using the "Customer Service Officer" as the subject of the mail.

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