Customer Service Representative.

The primary assignment is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Your functions includes:

Building relationships and trust with customers through open and interactive communication.

Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.

Following communication procedures, guidelines and policies.

Taking the extra mile to engage customers.

_Requirements and skills_

OND/ HND/ BSC in any related field.

Proven customer support experience or experience as a Client Service Representative.

Track record of over-achieving quota

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Interested candidates should forward CV to:

-femisamuel@traceconsults.com.ng

-Whatsapp or Call 08132918215.

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