Customer Service Representative.

  • Full time
  • 1 month ago
  • Information Technology

Job Information

  • icon
    Category Customer Service Representative Jobs
  • icon
    Posted On May 15 ,2022
  • icon
    Qualifications HND/Bachelor's degree
  • icon
    Employer Name Trace Consults limited.
  • icon
    Contact Email

Job Description

The primary assignment is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Your functions includes: 

Building relationships and trust with customers through open and interactive communication.

Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.

Following communication procedures, guidelines and policies.

Taking the extra mile to engage customers.

_Requirements and skills_

OND/ HND/ BSC in any related field. 

Proven customer support experience or experience as a Client Service Representative.

Track record of over-achieving quota

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

 Interested candidates  should forward CV to: 

-Whatsapp or Call 08132918215.