Customer Service Representative

Job Information

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    Category Customer Service Jobs
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    Posted On Mar 5 ,2023
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    Qualifications Diploma's degree
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    Employer Name Kate Michael
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    Contact Email

Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Customer Service Representative Responsibilities:

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service.

Customer Service Representative Requirements:

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.