Customer Service Representative – CSR221 – Jobs in Nigeria 2023

Responsibilities:

Customer service employees take orders, process returns, assist clients with complaints and enquiries, and provide information about goods and services.
They are sometimes viewed as having a part in sales because they assist customers in understanding the goods and respond to inquiries regarding their reservations.
Organize a huge number of incoming calls.
To produce sales leads.
To satisfy customers, determine their wants and evaluate them.
Create long-lasting connections and trust with your customers by being honest and communicative with them.
Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
Meet phone handling quotas and personal/customer service team sales targets.
Deal with consumer complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure resolution.
Maintain client interaction logs, handle customer accounts, and file paperwork.
Observe communication protocols, rules, and policies.
Go above and beyond to engage customers.

Deadline August 16, 2022

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