Customer Service Representatives – CSR222
- Maintain client interaction logs, handle customer accounts, and file paperwork.
- Observe communication protocols, rules, and regulations.
- Go above and beyond to engage customers.
- Respond to client complaints on social media, by phone, email, or in writing.
- Contact customers and check account details over the phone.
- Greet them warmly and find out their issue or calling cause.
- Account cancellation or upgrade.
- aid in order placement, refunds, or exchanges.
- Information on the company.
- Obtain payment information as well as other necessary details like addresses and phone numbers.
- Place orders or cancel them.
- Respond to inquiries regarding guarantees or purchase terms.
- serve as the gatekeeper for the company.
- Whenever a product fails, offer fixes.
- Take care of product recalls.
- Encourage the customer to reconsider canceling.
- Customer education on specials and offers.
- Selling goods.