Customer Service Supervisor- CSS221

Job Information

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    Category IT Jobs
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    Posted On Aug 3 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name OTP Internet Technology
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    Contact Email

Job Description


  1. Enhance the customer experience, engage customers, and support organic growth.
  2. Take responsibility for consumer complaints and see them through to completion.
  3. Establish a clear mission and implement techniques geared toward achieving it.
  4. Create service guidelines, regulations, and standards.
  5. Maintain thorough records and record your interactions with customers.
  6. Analyze data and create reliable reports.
  7. Create an environment where customer care representatives may succeed by hiring, mentoring, and developing them.
  8. Keep abreast of market trends and employ best practices as necessary.
  9. Keep a clean workflow in accordance with priorities.
  10. The capacity to lead and think strategically.
  11. Strong interpersonal and communication abilities.
  12. Advanced multitasking and troubleshooting abilities.