Customer Service Support

Assist with knowledgeable support to all customer requests across all products and all channels
Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
Delivering first time resolution to all customer requests up to authority and permission levels
Creating and constantly developing unique positive personal relationships with a High Value Customers
Maintain customer profiling and communication database history for all High Value Customers
Ensure that High Value Customer transactions are completed accurately and timeously
Able to confidently promote other products and services where appropriate
Active outbound calling to develop the lifetime value of the customer