Customer Services Representative – CSR211 – Jobs in Nigeria 2024

Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Greet customers warmly and ascertain problem or reason for calling
Inform customer of deals and promotions
Compile reports on overall customer satisfaction.

Requirements

Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively.
Bachelor’s Degree qualification.
3 – 5 years Experience.

Customer service representative top skills & proficiencies:

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