Customer Support

Job Information

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    Category Other Customer Service Jobs
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    Posted On Jan 28 ,2021
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    Qualifications Bachelor's Degree
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    Employer Name HydroIQ
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    Contact Email

Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions.
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on all communications channels and reach out to provide assistance
  • Share feature requests and effective workarounds with team members