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Customer Support
Nairobi
KENYA
Full time
3 years ago
Software Engineering
Job Information
Category
Other Customer Service Jobs
Posted On
Jan 28 ,2021
Qualifications
Bachelor's Degree
Employer Name
HydroIQ
Contact Email
careers@hydroiq.co.ke
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions.
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on all communications channels and reach out to provide assistance
Share feature requests and effective workarounds with team members
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