Customer Support- CSN211

Ensure less than 5% customer churn on managed accounts.
Constant analysis of Managed customer database for Revenue and Debt management.
Ensure 98% collection of all invoices as at when due.
Generate relevant reports as required by the business.
Ensure quality assurance and prompt invoice delivery.
Ensure end-to-end account management for Enterprise customers.
Pro-active analysis of all support systems (charging, billing, etc.), as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.
Liaise with support teams (within and outside enterprise solutions) in order to resolve any customer identified issue.
Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.).
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviors and values.

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