Duties and Responsibilities
• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Develop a rapport with customers
Requirements and Qualifications
• HND or bachelor’s degree preferred
• 2 years’ of experience using Microsoft Office
• Basic knowledge of office equipment
• Previous experience in customer support or similar administrative and managerial role is an added advantage.
Allen, Ikeja , Lagos.