Customer Support Specialist- CSS221

Job Information

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    Category IT Jobs
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    Posted On Aug 12 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name PackaGo App Limited
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    Contact Email

Job Description


  1. Support users, partners, and other community members via phone, email, and text messages.
  2. Respond nicely to any client inquiries and use active listening techniques to comprehend and verify the data.
  3. Maintain a balance between responding to inquiries or problems quickly and providing excellent customer service.
  4. Actively keeping track on ongoing deliveries and acting appropriately when necessary.
  5. Manage ad hoc delivery scenarios with professionalism, compassion, and a sense of urgency.
  6. Utilize Zendesk and other internal technologies efficiently to accurately track conversations and address problems.
  7. Work together with staff from different departments to guarantee flawless delivery.
  8. Able to troubleshoot and fix problems quickly and effectively.
  9. Able to adapt to shifting circumstances and a fast-paced environment.
  10. Proactive and able to flow naturally amid ambiguity and uncertainty.
  11. A working competence is required.