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Regular
Customer Support Specialist- CSS221
NIGERIA
Lagos State
Full time
2 years ago
Information Technology
Job Information
Category
Other IT Jobs
Posted On
Aug 12 ,2022
Qualifications
Bachelor's Degree
Employer Name
PackaGo App Limited
Contact Email
hr@pack-a-go.com
Job Description
Responsibilities:
Support users, partners, and other community members via phone, email, and text messages.
Respond nicely to any client inquiries and use active listening techniques to comprehend and verify the data.
Maintain a balance between responding to inquiries or problems quickly and providing excellent customer service.
Actively keeping track on ongoing deliveries and acting appropriately when necessary.
Manage ad hoc delivery scenarios with professionalism, compassion, and a sense of urgency.
Utilize Zendesk and other internal technologies efficiently to accurately track conversations and address problems.
Work together with staff from different departments to guarantee flawless delivery.
Able to troubleshoot and fix problems quickly and effectively.
Able to adapt to shifting circumstances and a fast-paced environment.
Proactive and able to flow naturally amid ambiguity and uncertainty.
A working competence is required.
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