Customer Support

  • Full time
  • 9 months ago
  • Transport

Job Information

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    Category Customer Service Manager Jobs
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    Posted On Jun 8 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name DHL

Job Description

  • Handle general customer queries via phone and email
  • Track parcel queries
  • Generate weekly and monthly KPI reports
  • Process claims
  • Set up and deal with customer shipment and transport requirements
  • Resolve customer issues efficiently and effectively
  • Liaise with other departments in order to provide the best customer service
  • Undertake general administrative tasks
  • Specific Role Challenges

  • Working to tight SLA deadlines during busy periods
  • Managing your own workload
  • Ensuring attention to detail and accuracy at all times
  • Representing DHL Cross Border Solutions UK in all activities in a timely and professional manner