Provide adequate support in the field for SORMAS application users to ensure the correct use of the system
Support field test of app updates and revisions before deployment
Ensure surveillance and outbreak data as authorized by NCDC are complete and up to date in the SORMAS platform
Troubleshoot project device issues and provide real-time support and maintenance on project devices as assigned
Maintain the SORMAS IT help line to address field challenges that are reported by officers from the field daily
Identify and report any data management or IT issues to the IT experts for immediate resolution

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