Job Information
Job Description
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Following up with clients on previous payment arrangements.
- Locating and establishing contact with debtors.
- Maintaining accurate, up-to-date customer account information.
- When necessary liaising with solicitors and bailiffs.
- Negotiating settlements with clients.
- Taking ownership of debt collection cases.
- Maintaining appropriate and comprehensive records of all customer discussion
