Donor Care Assistant (Face-to-Face)

Contribute to the overall development and implementation of the Private Sector fundraising programme;
Work to create and implement operational coding for regular monthly giving and Annual Giving.
Respond to donor requests for information on gifts, certificates, recognition or events via telephone or through correspondence.
Answering and responding to phones, messages, and emails that require the F2F manager’s response as needed and/or to assist with call overflow.
Send welcome packets, acknowledgment letters and certificates to donors.
Generate standardize and ad hoc reporting.
Research retrieves and disseminates information from the First View to assist in the resolution of donor issues.
Maintain inventory on brochures, fliers, Annual Giving, and other materials.
Assist with prompt and accurate processing, acknowledgment and recognition of all gifts, pledges, and payments made to UNHCR.
Provide support to the F2F Fundraising in Nigeria.
Professionally receives and manages complaints from donors.
Engage professionally with donors to upgrade or degrade their donations.
Ability to pitch and inspire unhappy donors from cancelling their regular monthly/annual donations.
Other duties as assigned.