Donor Care Assistant (Face-to-Face)

Job Information

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    Category Other Healthcare Jobs
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    Posted On Jun 1 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name United Nations High Commissioner for Refugees (UNHCR)
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    Contact Email

Job Description

  • Contribute to the overall development and implementation of the Private Sector fundraising programme;
  • Work to create and implement operational coding for regular monthly giving and Annual Giving.
  • Respond to donor requests for information on gifts, certificates, recognition or events via telephone or through correspondence.
  • Answering and responding to phones, messages, and emails that require the F2F manager’s response as needed and/or to assist with call overflow.
  • Send welcome packets, acknowledgment letters and certificates to donors.
  • Generate standardize and ad hoc reporting.
  • Research retrieves and disseminates information from the First View to assist in the resolution of donor issues.
  • Maintain inventory on brochures, fliers, Annual Giving, and other materials.
  • Assist with prompt and accurate processing, acknowledgment and recognition of all gifts, pledges, and payments made to UNHCR.
  • Provide support to the F2F Fundraising in Nigeria.
  • Professionally receives and manages complaints from donors.
  • Engage professionally with donors to upgrade or degrade their donations.
  • Ability to pitch and inspire unhappy donors from cancelling their regular monthly/annual donations.
  • Other duties as assigned.