Front Office

Receiving and welcoming patients and ensuring an effective and efficient front office service is provided to patients and any other visitors to the facility
Answer queries pertaining hospital operations by following strict confidentiality protocols.
Register patients, book appointments, manage enquiries and provide information on services.
Advise patients of relevant charges for relevant medical services, waiting period and show the direction to the next station that the client would wish to be served
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
Maintaining an up to date cashbook and ensure management of patient accounts and billing.
Arrange for appropriate emergency services by calling relevant medical staff.
Perform clerical duties such as typing and proofreading important documents, filing, photocopying, etc.
Update appointment calendars and schedule meetings/appointments.
Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of the front desk and surrounding areas
Handle queries, complaints. Keep records of client interactions and follow-ups
Prepare reports, invoices, and receipts. Collect payments
Maintain Inventory, track office supplies and order replacements
Deal with all general enquiries, explain procedures and make follow-up appointments.
Handle logistics. Track incoming and outgoing repairs and orders
Any other duties S/he will be assigned to.

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