Front Office

Job Information

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    Category Admin Jobs
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    Posted On Jul 7 ,2020
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    Qualifications Diploma's degree
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    Contact Email

Job Description

  • Receiving and welcoming patients and ensuring an effective and efficient front office service is provided to patients and any other visitors to the facility
  • Answer queries pertaining hospital operations by following strict confidentiality protocols.
  • Register patients, book appointments, manage enquiries and provide information on services.
  • Advise patients of relevant charges for relevant medical services, waiting period and show the direction to the next station that the client would wish to be served
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Maintaining an up to date cashbook and ensure management of patient accounts and billing.
  • Arrange for appropriate emergency services by calling relevant medical staff.
  • Perform clerical duties such as typing and proofreading important documents, filing, photocopying, etc.
  • Update appointment calendars and schedule meetings/appointments.
  • Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of the front desk and surrounding areas
  • Handle queries, complaints. Keep records of client interactions and follow-ups
  • Prepare reports, invoices, and receipts. Collect payments
  • Maintain Inventory, track office supplies and order replacements
  • Deal with all general enquiries, explain procedures and make follow-up appointments.
  • Handle logistics. Track incoming and outgoing repairs and orders
  • Any other duties S/he will be assigned to.