Job Information
Job Description
- Must have a minimum of 5 years’ work experience on Grievance Redress of international donor funded projects or in customer care/complaints position of a major telecommunication company or bank; and
- Demonstrated experience in development and applications of outcomes of Grievance Redress Mechanisms or years of experience in the customer carelcomplainls/customer relations field with understanding of managing a large department and system (e.g. big call center, sophisticated CRM software many channels etc.).
