Head, Customer Service – HCS221
- Directing daily activities in the customer service division.
- Addressing customer service problems as soon as they arise.
- Establishing efficient customer service standards, rules, and procedures.
- Establishing customer satisfaction objectives and working with the team to consistently meet them.
- Putting in place a successful client loyalty program.
- Keeping thorough records and recording all interactions and conversations with customers.
- Evaluating service data and writing thorough reports on your findings.
- Recruiting and educating new customer care representatives.
- Managing the customer service department’s approved spending plan.
- Keeping up with the newest approaches and techniques in the industry.