Head of Customer Success

Closely manage an expanding portfolio of enterprise accounts
Be responsible for the ultimate success of ILARA Health customers, including onboarding, implementation, and renewal
Work closely with enterprise accounts to establish clear goals and milestones that you and the customer will be working towards
Ensure customer loyalty by nurturing long-term partnerships
Synthesize customer feedback and work with internal teams to respond to customer needs
Generate, maintain and share educational resources, trainings, and best practices
Bring additional value by encouraging deeper feature adoption by identifying opportunities for expansion