Head of Domestic Operations – HDO221

Job Information

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    Category Microfinance Bank Jobs
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    Posted On Jul 27 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name a Microfinance Bank
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    Contact Email z.oladapo@boctrustmfb.com

Job Description


  1. Oversee customer support processes and organize them to enhance customer satisfaction.
  2. Identify and mitigate operational risk.
  3. Thorough knowledge of bank operations functions
  4. Monitor and supervise daily operations to ensure a free flow process.
  5. Create a strong professional workforce by developing competent individuals in the banking operations team.
  6. Cash management and provision.
  7. Oversee the booking of loans and other banking activities in compliance with due process
  8. Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  9. Collaborate with heads of other units to develop best practices for successful banking operations
  10. Ensures the branch and vaults are opened and closed on a timely basis.
  11. Enforces dual control procedures at all times.
  12. Oversees teller duties and assists line with customer transactions during peak periods.
  13. Performs pre-audits to ensure ongoing adherence to compliance procedures.
  14. Stay informed of all deposit, business and consumer loan products.
  15. Maintains adequate cash supplies at the facility.
  16. Maintains proper teller and vault cash levels.