Head of Operations

Respond to requests for information about Members activities or status.
Facilitate consumer relations, or the relationship between parts of the institute such as the managers and employees, or different branch offices.
Translate corporate goals and objectives into investment attraction, linkage and advocacy targets, strategies and operational plans in line with Institute’s Strategic Plan.
Maintain business relations with members, government agencies and other stakeholders working arrangements, MOUs and other agreements.
Establishment and application of appropriate systems to monitor and respond to member enquiries.
Oversee provision of cost-effective office services
Develop fleet management systems and policies.
Ensure that Institute ’s properties and assets are properly insured for damage and loss