Job Information
Job Description
1. .Ensure that human resources and HAP organizational structure are sufficient and adequate for the planned levels of health assessments and that the staff has necessary qualifications and skills. Establish a sufficient network of external human resources, such as consultants and medical escorts, to support health assessment process and travel assistance. In coordination with the Human Resource Unit, ensure that all medical personnel maintain valid licenses to practice.
2. Ensure that the regulatory government authorities are informed about IOM’s health activities and that the IOM medical facilities have obtained approval to provide health assessments and related services.
3. Establish and maintain efficient, client-centered procedures and ensure high level of integrity at all stages of HAP process, including client information and appointment system, payment, registration, pre-and post-test counselling, examination, testing, treatment and referrals, submission of health assessment results, pre-departure and other procedures. Establish and maintain a system, enabling clients to provide feedback.
4. Establish and maintain a system of quality improvement for each service area. Undertake quality control activities on a regular basis, including practice observation, regular supervisory visits to all facilities/teams involved in the health assessment operations, desk audits and use of self-assessment tools. Use data analysis and web reporting system to monitor performance indicators. Ensure implementation of the global IOM Standard Operating Procedures (SOPs); create and implement country-specific SOPs for each service area. Ensure proper reporting and management of incidents according to the Guidance Note for Incident Management.
